Different isn't always better, but better is always different. There's no doubt about it: Riley, as a Factory Authorized Dealer, is different. And Riley makes a difference - in customer comfort, in customer satisfaction and in the local community. But different isn't enough. What makes a Factory Authorized Dealer stand out is the unparalleled performance the company offers—true excellence in every aspect of operations, product solutions and technical know-how.
Because Riley is a Factory Authorized Dealer, it indicates that we have met the factory's high standards for superior skills, superior service, superior products, superior comfort, and a superior promise—in writing—of 100% satisfaction guaranteed.* This is what the Factory Authorized Dealer and the dealership emblem stand for.
Only those dealers who meet Bryant's high standards and close scrutiny – not only for their technical expertise including using Factory Authorized Parts wherever possible to preserve your equipment efficiency and sound requirements, but also for their business practices and customer service quality – earn the Factory Authorized Dealer distinction.
To meet the requirements, Riley has at least one-half of their technicians who have earned North American Technician Excellence (NATE) certification. NATE is the leading certification program for technicians in the heating, ventilation, air-conditioning and refrigeration industry and is the only test supported by the entire industry.
*This guarantee will be provided in writing in your Riley contract. It applies for one year from the date of installation on residential add-on and replacement installs only. It does not apply to new construction installations. Subject to conditions and limitations.
